Frequently asked questions

Processing and delivery timelines can vary based on the items in your order, destination, and carrier availability. Once your order is confirmed, we'll follow up by email with the latest shipping details.

Shipping availability depends on the destination and the items in your order. If you need delivery outside your primary market, contact us before ordering and we'll confirm what is possible.

If tracking is available for your shipment, we'll send the tracking details to your email as soon as your order is on the way.

Please contact us within 7 days of delivery and include your order details plus photos of the issue. We'll review it and help with the next steps.

If you have ingredient, sourcing, or formulation questions about a specific product, contact us before ordering and we'll help you choose the best fit.

Ingredients can vary by product. For the most accurate guidance, review the product details or reach out to us and we'll help clarify a specific item.

We currently describe a 30-day return window on our Returns page. If you need help with a specific order, contact us and we'll walk you through the process.

Store products in a cool, dry place away from direct sunlight. Most products have a 12-month shelf life once opened.

Available payment methods are shown during checkout. If you have a billing question before placing an order, contact us and we'll help.

Payment details are handled during checkout. If you have questions about billing or order support, please contact us directly.

If you need to update your order, contact us as soon as possible with your order information. We'll confirm what changes are still possible.

You can reach us through the contact page and we'll follow up by email. Include your order number or product question so we can help faster.