Frequently asked questions

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 business days) is available at checkout. International orders typically take 7-14 business days.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. You can see the exact cost at checkout.

Absolutely. Once your order ships, you'll receive an email with tracking information. You can also track your order through your account dashboard.

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damage, and we'll send a replacement right away.

Yes, 100%. We never test on animals and neither do our suppliers. We're certified cruelty-free by Leaping Bunny.

Most of our products are vegan. Each product page clearly indicates whether it's vegan-friendly. We never use animal-derived ingredients in our formulations.

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, return it for a full refund. See our Returns page for details.

Store products in a cool, dry place away from direct sunlight. Most products have a 12-month shelf life once opened.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Yes, we use industry-standard SSL encryption. We never store your full credit card information on our servers.

Yes! Gift cards are available in denominations from $25 to $200. They never expire and can be used on any purchase.

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password within minutes.